Overview
Armadillo Customer Services offers support 24 hours a day, 365 days a year via its dedicated technical support team.
Since support needs vary from user to user, a number of support offerings are available, ranging from web site issue logging to fully customised, tailored plans.
Expertise
Armadillo has the integration expertise to support whole solutions from a number of different vendors, rather than single products. Armadillo works closely with its vendor partners and is perfectly placed to oversee the resolution of an issue involving multiple products.
Internet Based Support
All Armadillo customers can access Armadillo's Online Support Centre. This enables standard support questions to be logged via a simple form on the Armadillo web site, and allows the Armadillo technical support team to address issues immediately and to resolve them via email.
Access Support
Armadillo's 'Access Support' plan provides telephone-based technical support between 9:00am and 5:30pm, UK time, except designated holidays. Maintenance software releases and patches are available, together with version upgrades at no extra cost. Armadillo has the ability to log calls and escalate issues as needed with the relevant product vendors.
24/7 Advanced Support
Armadillo's '24/7 Advanced Support' plan includes all of the benefits of the Access Support plan, but is available 24 hours a day, 365 days a year.
Tailored Support Plans
Since solutions and support needs vary from user to user, Armadillo also creates fully customised, tailored support plans to suit an organisation’s individual requirements.
